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  1. Frequently asked questions
  2. Bitrefill Account
  3. Bitrefill Account

Bitrefill Account

    Do I need a Bitrefill Account?

    Do I need a Bitrefill Account?

    We do not require you to create an account with us to shop, but we do provide this as an option. Registering a Bitr...

    How to add funds / top up my Bitrefill account

    How to add funds / top up my Bitrefill account

    Registering a Bitrefill account allows you to keep a balance with us, which is a great option for recurring customers...

    Can I convert or exchange my Bitrefill USD or EUR balance to Bitcoin?

    Can I convert or exchange my Bitrefill USD or EUR balance to Bitcoin?

    Unfortunately, it is not possible to convert/exchange USD or EURO balance to Bitcoin. 

    Is my bitcoin safe?

    Is my bitcoin safe?

    We can never access your bitcoin beyond the coins that you send us. Your bitcoins are as safe as the wallet you use a...

    Can I withdraw my Bitrefill USD or EUR balances?

    Can I withdraw my Bitrefill USD or EUR balances?

    Unfortunately, we are not able to reimburse the Bitrefill account balances held in USD or EUR. Also, once a BTC, ETH,...

    How do I reset or remove my two-factor authentication (2FA)?

    How do I reset or remove my two-factor authentication (2FA)?

    If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA)....

    I cannot login to my account and didn't receive the code you sent to my email.

    I cannot login to my account and didn't receive the code you sent to my email.

    You can reset your password via the following link: https://www.bitrefill.com/login/reset If you are not receiving th...

    Can I change my email?

    Can I change my email?

    Unfortunately, it is not possible to change the account email address. However, you can create a new account with the...

    I cannot find Bitrefill Balance Cards on the website

    I cannot find Bitrefill Balance Cards on the website

    As of August 24, 2021, we have decided to disable the sale of Balance Cards with their current Terms and Conditions. ...

Frequently asked questions
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