Payments
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
How do I pay using Coinbase Wallet?
Coinbase is one of our most popular wallets due to its ease of use. You can download the Coinbase Wallet HERE in the ...
How do I pay using Strike Wallet?
Strike is one of our most popular wallets due to its ease of use and near instant lightening transactions. Now that y...
How do I pay using MetaMask Wallet?
MetaMask is one of the most popular cryptocurrency wallet known for its ease of use. It enables users buy, send, an...
How do I pay using Muun Wallet ?
The Muun (with 2 ‘U’s) wallet is one of the most easy-to-use bitcoin and lightning (what is lightning, and how to set...
How do I pay using Trezor Wallet?
Trezors are one of the most popular hardware wallets there are, but did you know that you can pay for the products in...
How do I pay using Exodus Wallet?
Exodus wallet is one of the most easy to use and secure Crypto wallets in the market. This guide explains how to spen...
My order failed / Delivery error - How do I get my refund?
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), ...
I accidentally overpaid for my order or sent too much crypto
If you overpay for an order, we can refund the excess amount to your Bitrefill balance (only for bitcoin payments cur...
What cryptocurrencies are accepted by Bitrefill?
We currently accept cryptocurrencies such as: Ether, Bitcoin (onchain and Lightning), Dash, Dogecoin, Litecoin, and U...
Tax information
Bitrefill cannot provide any legal or tax advice regarding your purchases at Bitrefill in your home country. You are ...
Can I pay with my Credit / Debit card?
We now accept card payments for Visa and Mastercard, simply select that as the payment method during checkout. These ...
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items'
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), yo...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or deposit to your Bitrefill account creates a new address; Please be caref...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
How do I place an order?
1.) Find the product you wish to order at https://www.bitrefill.com/ 2.) Add it to your cart with the desired denomin...
Payment not received in time
This error comes up when we do not detect your payment in the time window assigned for your invoice. When we quote a ...
Error paying via Coinbase: “You don't have enough balance in your Coinbase account to pay for this refill”
In case you get the following error when trying to pay for your order via Coinbase, please follow the steps below in ...
I have not received my order/code instantly - zero confirmation policy
Usually, if the order is less than 200 USD with a sufficient transaction fee, it should be processed instantly. Howe...
I have not received my gift card/phone refill and I paid the full amount. What should I do?
First we want to let you know that your funds are safe. You will get a legend that says "payment detected". If you ha...
Why does it say underpaid order?
If you have sent your payment from a custodial exchange, wallet or other 3rd party platform, sometimes they may cha...
Why is there a 15-minute countdown timer on the order?
The Bitcoin price is volatile. When we quote a price in BTC we can only honor that price for 15 minutes - after which...
Can I combine my balance with an external (wallet) payment?
Unfortunately, it is not possible to pay by combining your account balance (BTC, USD, rewards) with an external payme...
Can I combine my rewards with an external (wallet) payment?
Unfortunately, it is not possible. However, you can combine your account balances for payments (BTC, USD, EUR and Rew...