Payments
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items' - How do I get my refund?
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), y...
I accidentally overpaid for my order or sent too much crypto
If you overpay for an order, we can refund the excess amount to your Bitrefill balance (only for bitcoin payments cur...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or account top-up to your Bitrefill account creates a new address. Please b...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
Payment not received in time
This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote ...
I have not received my order/code instantly - zero confirmation policy
Usually, if the order is less than 200 USD with a sufficient transaction fee, it should be processed instantly. Howe...
I have not received my gift card/phone refill and I paid the full amount. What should I do?
First we want to let you know that your funds are safe. You will get a legend that says "payment detected". If you ha...
Why does it say underpaid order?
If you have sent your payment from a custodial exchange, wallet or other 3rd party platform, sometimes they may cha...
Why is there a 15-minute countdown timer on the order?
The Bitcoin price is volatile. When we quote a price in BTC we can only honor that price for 15 minutes - after which...
Can I combine my account balance with an external (wallet) payment?
Unfortunately, it is not possible to pay by combining your account balance (BTC, USD, rewards) with an external payme...
Can I combine my rewards balance with an external (wallet) payment?
Unfortunately, it is not possible to combine your rewards balance with an external payment. However, you can combine ...