Getting Started
What can I buy with Bitcoin?
Bitcoin can be used to buy nearly anything by anyone. Some are digital nomads, some are unbanked, some earn bitcoin b...
Do I need a Bitrefill Account?
We do not require you to create an account with us to shop, but we do provide this as an option. Registering a Bitr...
Is my bitcoin safe?
We can never access your bitcoin beyond the coins that you send us. Your bitcoins are as safe as the wallet you use a...
How do I pay using Trust Wallet?
1. DESKTOP Once we are at the checkout page I can scan the QR code with my trust wallet on my phone and the payment ...
Can I select a custom amount for my gift card or phone refill?
For some of our gift cards and phone refills you will have the option to select a custom amount from an available ran...
Some products are only for the Eurozone, what does this mean?
The countries that are part of the Eurozone for our products, are the ones that have replaced their national currenci...
Purchase as gift / Schedule delivery of a gift card
We allow customers to purchase gift cards as vouchers that can be delivered as gifts to other people instantly or on ...
Can you add a new product/gift card to your catalog?
We really appreciate all of our customers' ideas and feedback, and we constantly work on adding new products to our c...
I cannot login to my account and didn't receive the code you sent to my email.
You can reset your password via the following link: https://www.bitrefill.com/login/reset If you are not receiving th...
Do you have a referral program?
Yes, we do! When you refer a friend, you each can earn $5 in sats. After you spend $50 at Bitrefill on eligible produ...
How do Bitcoin transaction fees work ? (short)
Bitcoin’s transaction fees are incentives to a miner to validate your transaction. The more you pay the faster your t...
What is Bitrefill?
Bitrefill provides products and services that allow anyone to live on cryptocurrency more easily. Bitrefill.com provi...
How do I acquire bitcoin?
Most people buy it from online exchanges, and there are many ways to do it with different payment methods in differ...
Will Bitrefill add support for my favorite altcoin / cryptocurrency / token?
Bitrefill currently supports some altcoins, but our current priorities are to grow our product catalog and Lightning ...
Which wallets does it work with?
Bitrefill works with all wallets. We don't endorse any specific wallets, but here is a great resource on how to choos...
When is my order delivered?
Your orders are delivered as soon as your payment is secured. Payments are accepted instantly when utilizing the Ligh...
Is there a purchasing/ top up limit?
We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the leve...
What is our refund policy?
If an order has failed to be delivered (this, unfortunately, does happen sometimes due to operator issues), we will r...
How quickly does Customer Support reply?
We usually reply within a few hours, but please allow up to 1 business day. If you have submitted a support request o...