Bitrefill Account
Learn everything you need to know about your Bitrefill Account: top-ups, 2-Factor-Authentication, account balances, and more.
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Bitrefill Account
Do I need a Bitrefill Account?
We do not require you to create an account with us to shop, but we do provide this as an option. Registering a Bitr...
How to add funds / top up my Bitrefill account
Registering a Bitrefill account allows you to keep a balance with us, which is a great option for recurring customers...
Can I convert or exchange my Bitrefill USD or EUR balance to Bitcoin?
Unfortunately, it is not possible to convert/exchange USD or EURO balance to Bitcoin.
Is my bitcoin safe?
We can never access your bitcoin beyond the coins that you send us. Your bitcoins are as safe as the wallet you use a...
Can I withdraw my Bitrefill USD or EUR balances?
Unfortunately, we are not able to reimburse the Bitrefill account balances held in USD or EUR. Also, once a BTC, ETH,...
How do I reset or remove my two-factor authentication (2FA)?
If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA)....
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Bitrefill Promo Codes
How do I use my Bitrefill Promo Code?
1.) Find the product(s) you wish to order at https://www.bitrefill.com/. 2.) Add the product(s) to your cart with th...
Can I use a Bitrefill Promo Code without having a Bitrefill Account?
Unfortunately, you can’t use a Bitrefill Promo Code without having a Bitrefill Account. Registering a Bitrefill acco...
Are there any purchase limits with a Bitrefill promo code?
All promo codes have a limit which is defined by the promotion being run. Refer to the communication provided when t...
Can I use the Bitrefill Promo code with any of the Bitrefill Products?
Bitrefill Promo codes are not valid for Bill Pay Products and some Gift Cards. You can see if the Gift card is eligib...
What happens if I use a Bitrefill Promo Code and my orders failed?
If your orders failed, the promo code will remain unused and you will be able to use the same promo code on another p...
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Rewards
Can I withdraw my rewards?
The Reward amounts earned cannot be withdrawn, transferred or assigned, and can be used exclusively to purchase Produ...
How do I use my Bitrefill rewards?
You’ll need to create an account or log in to your existing account. Make sure you’re logged in when making your pur...
