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  1. Frequently asked questions
  2. Ordering/Payments

Ordering/Payments

  • Transactions

      Can I pay to the same address when I do different purchases?

      Can I pay to the same address when I do different purchases?

      No, each purchase has a unique address.  Users need to be careful to which address they are paying, as paying to a di...

      My Bitcoin transaction is not confirming! What should I do?

      My Bitcoin transaction is not confirming! What should I do?

      Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...

      I have not received my withdrawal/reimbursement . How long does it take?

      I have not received my withdrawal/reimbursement . How long does it take?

      Reimbursements may take up to 24h https://www.bitrefill.com/account/reimbursement   

      What happens if I send Bitcoin to the wrong address?

      What happens if I send Bitcoin to the wrong address?

      If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...

  • Payments

      I didn't receive my refund / I get an error when requesting a refund

      I didn't receive my refund / I get an error when requesting a refund

      When a refund request fails, it can be due to one of these reasons:  Your transaction is not confirmed yet, meaning ...

      How do I pay using Coinbase Wallet?

      How do I pay using Coinbase Wallet?

      Coinbase is one of our most popular wallets due to its ease of use. You can download the Coinbase Wallet HERE in the ...

      How do I pay using Strike Wallet?

      How do I pay using Strike Wallet?

      Strike is one of our most popular wallets due to its ease of use and near instant lightening transactions. Now that y...

      How do I pay using MetaMask Wallet?

      How do I pay using MetaMask Wallet?

        MetaMask is one of the most popular cryptocurrency wallet known for its ease of use. It enables users buy, send, an...

      How do I pay using Muun Wallet ?

      How do I pay using Muun Wallet ?

      The Muun (with 2 ‘U’s) wallet is one of the most easy-to-use bitcoin and lightning (what is lightning, and how to set...

      How do I pay using Trezor Wallet?

      How do I pay using Trezor Wallet?

      Trezors are one of the most popular hardware wallets there are, but did you know that you can pay for the products in...

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Frequently asked questions
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