Ordering/Payments
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Transactions
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful to which address they are paying, as paying to a di...
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
I have not received my withdrawal/reimbursement . How long does it take?
Reimbursements may take up to 24h https://www.bitrefill.com/account/reimbursement
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
How do I pay using Coinbase Wallet?
Coinbase is one of our most popular wallets due to its ease of use. You can download the Coinbase Wallet HERE in the ...
How do I pay using Strike Wallet?
Strike is one of our most popular wallets due to its ease of use and near instant lightening transactions. Now that y...
How do I pay using MetaMask Wallet?
MetaMask is one of the most popular cryptocurrency wallet known for its ease of use. It enables users buy, send, an...
How do I pay using Muun Wallet ?
The Muun (with 2 ‘U’s) wallet is one of the most easy-to-use bitcoin and lightning (what is lightning, and how to set...
How do I pay using Trezor Wallet?
Trezors are one of the most popular hardware wallets there are, but did you know that you can pay for the products in...
