Ordering/Payments
Learn about our payment methods and the most common questions when paying with crypto.
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Transactions
Can I pay to the same address when I do different purchases?
No, each purchase has a unique address. Users need to be careful about which address they are paying to, as paying t...
I have not received my withdrawal/reimbursement. How long does it take?
Reimbursements may take up to 24h https://www.bitrefill.com/account/reimbursement
My Bitcoin transaction is not confirming! What should I do?
Sometimes during high load on the Bitcoin network, and especially with obsolete wallets that don't use proper fee est...
What happens if I send Bitcoin to the wrong address?
If you send Bitcoin to the wrong address or send way too much Bitcoin to a stranger, there is a high likelihood tha...
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Payments
My order failed / Delivery error - 'The refill encountered a temporary issue and failed' / 'We failed to deliver some of your ordered items' - How do I get my refund?
If an order fails to be delivered (this, unfortunately, does happen occasionally due to operator/supplier issues), y...
I accidentally overpaid for my order or sent too much crypto
If you overpay for an order, we can refund the excess amount to your Bitrefill balance (only for bitcoin payments cur...
Can I pay to the same address in different purchases?
Unfortunately, every invoice for an order or account top-up to your Bitrefill account creates a new address. Please b...
Binance Smart Chain / BEP20 payments
Currently we do not accept BEP20 tokens and payments on Binance Smart Chain at Bitrefill. For Binance transactions, p...
I didn't receive my refund / I get an error when requesting a refund
When a refund request fails, it can be due to one of these reasons: Your transaction is not confirmed yet, meaning ...
Payment not received in time
This message comes up when we do not detect your payment in the time window assigned for your invoice. When we quote ...
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How to pay with my crypto wallet
Binance Pay
Bitrefill has partnered with Binance to enable 4500+ gift cards worldwide, right within the Binance app. Learn more: ...
How do I pay using Coinbase Wallet?
Coinbase is one of our most popular wallets due to its ease of use. You can download the Coinbase Wallet HERE in the ...
How do I pay using Strike Wallet?
Strike is one of our most popular wallets due to its ease of use and near instant lightening transactions. Now that y...
How do I pay using MetaMask Wallet?
MetaMask is one of the most popular cryptocurrency wallet known for its ease of use. It enables users buy, send, an...
How do I pay using Muun Wallet ?
The Muun (with 2 ‘U’s) wallet is one of the most easy-to-use bitcoin and lightning (what is lightning, and how to set...
How do I pay using Trezor Wallet?
Trezors are one of the most popular hardware wallets there are, but did you know that you can pay for the products in...
