If you have lost access to your device, you may submit a request for a reset of your Two-Factor Authentication (2FA). In order to protect the security of your account, we do have a 10 business day cooling period. During this time you can still make purchases on Bitrefill even without being logged into your account.
For added security, you will need to confirm your current account balance and most recent purchase before we can proceed with resetting your 2FA.
Once you've gathered that information you can begin the process HERE.