I am not able to redeem my gift card code

  • Updated

In case you are experiencing any issues when redeeming a gift card code, please ensure that your current IP address and redeeming account match the region that the product is intended for. 

If you are still having issues, and for us to be able to give you a faster resolution, please contact us with the following information: 

1.) Full screenshots (that show the URL bar) of the error messages and code entered

2.) Information from the corresponding brand's Customer Service team with feedback regarding the issue with the code

3.) Conditions in which the error happens, so it can be replicated

4.) Confirm if you are using Tor or VPN

5.) Screenshot of your account regional settings on the redeeming application

In case you are having any issues redeeming a code in a physical store, please send us the following information to expedite the resolution process:

1.) Full address of the store you visited.
2.) What was the reason you couldn't redeem the code? What did the store staff say about the gift card?

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